...straightforward and expressed in terms that can be understood and used. 4. Cost of Quality. Define and evaluate the cost of quality and explain its use as a management tool. Crosby states that the cost of quality is composed of the costs of scrap, rework, warranty, service...

...potential quality problems lie. 4. Evaluate the quality awareness and personal concern of all employees. 5. Raise the quality awareness and personal concern of all employees. 6. Take actions to correct problems identified through previous steps. 7. Establish a committee for the zero...

...improvement teams with senior representatives from each department. 3) Measure processes to determine where current and potential quality problems lie....awareness and personal concern of all employees. 6) Take actions to correct problems identified through precious steps. 7) Establish progress monitoring for...

...improvement teams with senior representatives from each department. 3) Measure processes to determine where current and potential quality problems lie....quality and explain its use as a management tool. 5)Raise the quality awareness and personal concern of all employees. 6) Take actions to correct problems...

...Measurement: Measure processes to determine where current and potential quality problems lie. Cost of Quality: Evaluate the cost of quality, and explain its use as a management tool. Quality Awareness: Raise the quality awareness and personal concern of every employee. Corrective Action:...