Tacit Knowledge in Organizations`Philippe Baumard has observed that strategic success seems to lie more in top managers' ability to use tacit knowledge than in their gaining or updating explicit knowledge' - William H Starbuck, New York University `This important new book effectively illustrates how, in conditions of ambiguity, managers `over-manage', i.e. rely too much on explicit plans and interpretations. Here, Philippe Baumard develops an alternative analysis and with it a new approach to management' - Frank Blackler, Lancaster University This landmark book delves below the surface of organizations in order to understand the complex processes of top managers' decision making. Philippe |
Contents
Knowledge within Organizations | 27 |
Tormented Knowledge | 34 |
From Tacit to Explicit the Conjectural Patterns of Knowing | 52 |
Investigating the NonExpressed | 87 |
Qantas or Collective Wisdom | 119 |
Indigo or Navigating in the Tacit | 139 |
Indosuez or Elusive Knowhow | 155 |
Pechiney in a Too Explicit World | 176 |
The Tacit Foundations of Organizations | 197 |
Conclusion | 224 |
231 | |
235 | |
117 | 241 |
249 | |
255 | |
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Common terms and phrases
action activities actors agenda Allan Moore aluminium ambiguous situation analyses articulation attitudes Australian Airlines avoid aware bank bank's bauxite become behaviour bounded rationality British Airways chaos chaos theory codified knowledge cognitive collective knowledge communities of practice company's competitive complex conflict confronted creation culture decisions Drexelites dynamics environment example experience expertise explicit knowledge Figure global Gruffat Guinea Indigo Individual knowledge Indosuez industry intelligence internal interpretation interviews intuition involved ization Journal know-how knowl knowledge circulation knowledge management learning Leibowitz Maurice Botbol ment mètis mobilization non-expressed Nonaka observation operations organization's organizational knowledge Paris Pechiney Pechiney's perception perimeter phenomena phronesis Pierre Jouven Polanyi problem Qantas Qantas's question rationality reality relationships repertories role Seychelles sharing Singapore Airlines social construction Starbuck strategy structured finance structures tacit dimension tacit knowledge technical theory things tion unconscious understanding York