The virtual reference librarian ́s handbook
Unlock the secrets of virtual reference with this invaluable handbook and CD-ROM. Created by one of the nation's foremost experts and workshop leaders, this toolkit will help you rethink reference policies and workflow, learn new communication skills, and successfully market this breakthrough service. You'll learn how to: handle reference dialogues in the virtual world, revise traditional reference policies and procedures, redesign the library's organization structure, and customize your virtual reference service. You'll also find tips for designing a dynamic virtual reference desk, considerations for planning your work space, pre-scripted messages, and other library models that can make your day-to-day work faster and easier. The CD-ROM contains bookmarks to all Web sites mentioned as well as Word files for forms, checklists and exercises that you can customize for your library's needs. This toolkit--copublished by Neal-Schuman and Library Solutions Press--delivers and with it, you can too.
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The virtual reference handbook: interview and information delivery ...
Diane Kaye Kovacs
No preview available - 2007
Six Approaches to Carving Out a Niche for the New Service
Get Yourself in the Virtual Frame of Mind
Think Like Your Clients Think
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Alliance Library System browser catalog Chapter chat CHECKLIST Clearly labeled links client clientele developments Digital Reference Service Draft a virtual e-mail electronic ence Evaluate the homepage example Exercise Figure give Google in-library information seeker interactive Jerry Campbell Kartoo Library Homepage library regarding library services Library System library's licensed databases look materials mation Mecklenburg County Moore's Law neutral question patron person physical desk practice Public Library reference librarian Reference Librarian's Handbook reference question reference service policy reference software relevant response Results one click retrievals screen scripted messages search engines sidebar skills staff member staffing Step text overload tion training plan transaction transcript Typography and colors University of Wisconsin-Madison users vendor virtual reference desk Virtual Reference Librarian's virtual reference service Voice over IP VoIP