The Virtual Reference Librarian's Handbook, Volume 1

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Library Solutions Press, 2003 - Computers - 199 pages
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This guide aims to help users rethink reference policies and workflow and learn new communication skills. It helps users learn: how to handle reference dialogues in the virtual world; how to revise traditional reference policies and procedures; how to redesign the library's organization structure; and how to customize your virtual reference service. Tips are also included for designing a dynamic virtual reference desk, considerations for planning work space, pre-scripted messages, and other library models that can make your day-to-day work faster and easier. The accompanying CD-ROM contains bookmarks to all Websites mentioned as well as Word files for forms, checklists and exercises that you can customize for your library's needs.

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The virtual reference librarian's handbook

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Thinking about virtual reference? Then this guide by reference expert and founder and director of Library Solutions Institute and Press is for you. Written in a clear, concise style, it leads the ... Read full review


Six Approaches to Carving Out a Niche for the New Service
Get Yourself in the Virtual Frame of Mind
Think Like Your Clients Think

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