Managing Reputational Risk: Curbing Threats, Leveraging Opportunities (Google eBook)

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John Wiley & Sons, Mar 5, 2004 - Business & Economics - 340 pages
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Managing Reputational Risk shows how any organisation can apply simple risk management principles to build stakeholder confidence and safeguard and enhance reputation. It positions reputation and its associated threats and opportunities where they rightfully belong: in the domain of the board room, at the heart of good corporate governance, leading-edge strategy development, effective risk management, corporate responsibility, comprehensive assurance and transparent communications.
  • Illustrates, through numerous examples of good - and not so good - business practice, the importance of respecting and nurturing reputation as a critical intangible asset.
  • Demonstrates how mastery of reputation risks can enable an organisation to be seen as responsible and responsive, as well as equipping it to meet the challenges that lie ahead.

 

  

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Contents

CHAPTER 1 Reputation Unravelled
1
CHAPTER 2 The Business Case for Reputation Risk Management
19
CHAPTER 3 Risk Management an Overview
47
CHAPTER 4 Identifying Prioritising and Responding to Risks
59
CHAPTER 5 Making Reputation Risk Management Everyones Business
91
CHAPTER 6 Managing Threats and Opportunities to Reputation
101
CHAPTER 7 Reputation in the Spotlight
223
CHAPTER 8 Peace of Mind through Audit and Assurance
233
CHAPTER 9 Bolstering Reputation through Transparent Reporting
247
CHAPTER 10 Maintaining Momentum
263
CHAPTER 11 Towards a Sustainable Reputation
273
CHAPTER 12 Future Challenges and Opportunities
289
Appendices
297
Glossary
309
Index
315
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About the author (2004)

Jenny Rayner is an independent UK-based consultant. In 1999 Jenny founded Abbey Consulting to provide consultancy and training on the positive management of risk to improve performance and protect and enhance reputation. Her previous corporate career spanned over 20 years in a wide range of sales, marketing, purchasing, logistics, supply chain and general business management roles, latterly as a Chief Internal Auditor with ICI. 
Jenny writes and lectures extensively on risk management, corporate governance, corporate social responsibility and reputation. She is executive editor of the Business Risk Management Handbook and joint executive editor of the Corporate Social Responsibility Monitor. Her study, Risky Business: towards best practice in managing reputation risk, was published by the Institute of Business Ethics in 2001. Jenny lives in Cheshire with her husband Keith and daughters Jo and Dani.  

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