Clifford A. Ramirez is the principal of Cliff Ramirez & Associates, a training and consulting firm founded to support, advance, and facilitate the effectiveness of higher education and other service industry professionals. With 20 years experience in higher education, Cliff has served as president of the Pacific Association of Collegiate Registrars and Admissions Officers (PACRAO), is part of Registrar and Enrollment Services Consulting for Colleges and Universities (RESCCU), is the FERPA expert for College Parents of America, and founded three professional development institutes. He has authored other FERPA books, including Managing the Privacy of Student Records, which was based upon his critically acclaimed workshop, and he co-edited TheFERPA Answer Book published by Jossey-Bass.