Assertiveness Skills: 12 Action Steps to Create Visibility and Take Charge of Your Life

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National Press Publications, Jan 1, 1998 - Assertiveness (Psychology) - 138 pages
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Discover the 12 steps to a more confident, more effective, more assertive you. This video will help you to respond assertively to people and problems that once frustrated and angered you, understand how fear, uncertainty and doubt can sabotage your assertiveness. Deal with difficult people using a five step guide to assertive conversation. Handle demanding bosses, annoying co-workers and angry customers, and finally, boost your negotiating power with assertive responses.

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Contents

Making Assertiveness Your Life Choice
Like Me 14
Review and Reinforcement 28
Copyright

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