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activity adidas aggregate planning airline analysis approach automation Baldrige batch bottleneck business strategy capacity changes chapter control chart cost critical path cross-functional cross-functional team customer satisfaction cycle decisions defined delivery demand distinctive competence employees engineering example exponential smoothing facilities factory Figure firm flow forecast functions Gantt chart global house of quality implementation industry inputs integrated inventory level Kanban labor Little's Law machine manufacturing mass customization master schedule materials matrix measure methods MRP system needed new-product Operations Leader Operations Management operations strategy percent period problem product design quality control Radisson reduce result retail sample selection service level setup Six Sigma Southwest Southwest Airlines specifications standard stockout Student Internet Exercises suppliers supply chain management Table Theory of Constraints tion types units Wal-Mart week workers workforce