Crucial Conversations: Tools for Talking When Stakes Are High
Mcgraw-hill, Jun 18, 2002 - Business & Economics - 256 pages
The New York Times Bestseller!
Learn how to keep your cool and get the results you want when emotions flare.
When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want. You'll learn how to:
Whether they take place at work or at home, with your neighbors or your spouse, crucial conversations can have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.
What people are saying - Write a review
Review: Crucial Conversations: Tools for Talking When Stakes Are HighUser Review - Eddie - Goodreads
As explained in the book, crucial conversations are those conversations characterized by three elements: High Stakes, Strong Emotions and Varying Opinions. Those who do not know how to navigate these ... Read full review
Review: Crucial Conversations: Tools for Talking When Stakes Are HighUser Review - Thalia - Goodreads
Excellent for anyone whose job requires collaboration in particular. Good communication in that setting is addressed very well in this text. Read full review