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ability Bill Drath boss Catchers Center for Creative central tendencies cited as effective concrete instance context corporation Creative Leadership decision dynamic Editor Center effective GMs executive factors function Gabarro GM described GM effectiveness GM job GM requirements GM's superior GMs need GMs we interviewed Greensboro H 4J Implementation important incumbent individual ineffective GMs influence issues Japan job at Signet job requirements job varied juggling Kaplan keep Kofodimos Kotter Lombardo long-term manager's job manufacturing marketing matrix McCall Michael Mintzberg multi-dimensional networks Oi H operate strategically organization organizational overall performance PERFORMANCE APPRAISAL players position Post Office Box problems product development relationships Robert role selling senior management situation strategy structure subordinates taking technical background technical managers technical side things thumbnail sketches tive top management type of business typical technical variation woof Yale University