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Abstract analysis APIPAT applications AT&T automated Bell Atlantic bibliographic bookmobile catalog CD-ROM Census ChemRef citations codes communications compact disc corporate cost customers cyclobenzaprine database producers dBASE delivery DIALOG directory assistance disc documents drug DTMF electronic End user end-user searchers evaluation example expert system field forecast foreign company information format full text gateway hypermedia indexing industry information services input interactive interface Journal Keywords KWIC large retrievals librarians menu microcomputer online databases online information online searching online services optical products output patent personal computer problems publishing queries questions records Reference Desk reports RHCs RLIN Science screen search strategy searcher selected SGML SJTU specific split record storage telephone vendors voice Wall Street Journal workstation