Customer Service and Distribution Strategy

Front Cover
Wiley, Jan 1, 1979 - Customer services - 191 pages
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Contents

The concept of customer service
1
The corporate context of customer service
13
The process of customer service
28
Copyright

8 other sections not shown

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About the author (1979)

Prof. Martin Christopher has worked in logistics education and research for 40 years and previously headed the department of Demand Chain Management at Cranfield University.

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