Engaged Knowledge Management: Engagement with New Realities

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Palgrave Macmillan, Aug 20, 2005 - Business & Economics - 240 pages
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Annotation. Having passed though the first wave of knowledge management in organizations, we must now look how best to improve current practices. Current practices need to be improved due to discoveries of best practices of knowledge management and due to the changes in the competitive environment that call for re-alignment. Engaged Knowledge Management seeks to provide answers about how best to re-align knowledge management practices. The authors discuss topics ranging from strategic issues of control and coordination of knowledge programs, missing capabilities of knowledge management, and customer knowledge management, to operational necessities of creating knowledge markets and deploying knowledge management systems. This book is based on the author's involvement in a wide assortment of knowledge management endeavours from the perspectives of consultants, researchers, and implementers.

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About the author (2005)

Kevin C. Desouza is President of the Engaged Enterprise and the Director of its Institute for Engaged Business Research. Yukika Awazu is Senior Vice President of the Engaged Enterprise and a research fellow at the Institute for Engaged Business Research.

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