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How People Communicate
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applicant's application letter audience bar chart barriers block style cation Chapter communication skills complimentary close comprehension copy notation corporate decision Describe dictation discussion double-space effective effective listening electronic letters electronic mail employees evaluate example external face-to-face speaking factors feedback Figure formal graphics group leader group members Gunning Fog Index important improve indirect approach input internal keyboarded line chart listening habits main idea managerial managers manual material meeting memo Memorandum ment munication nonverbal nonverbal communication oral organization paragraph performance performance appraisals person personnel pie chart planning positive prepare problem Proxemics purpose questions readability reader reaction reading received reference response resume role screen sender sentence skim reading speaker speech SSTV subject line subordinates teleconferencing telephone tion topic understand users visual aids words writing written communications written message