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Part 1 Research with CSA staff
13 other sections not shown
appear arrears asked assessment aware balanced scorecard Belfast better Business Unit callers calls cent changes Child Maintenance Premium Child Support Agency child support reforms claim completed compliance computer system CSA clients CSA staff data warehouse deal depth interviews despite discuss end-to-end EO/HEO ex-partner expectations face-to-face feel Focus group participant frustrated heard helpline staff Higher Executive Officers implementation improve Income Support Interface introduction Jobseeker's Allowance lack living Longbenton maintenance calculation member of staff migration Non-resident Parents NRPs Northern Ireland noted NRPs told old rules overnight stays paid particular partner person plates spinning problems PWC told PWCs on benefits received responsibility result small number softphone someone Staff and managers staff felt staff told staff we spoke stress Support Agency CSA talked targets tasks teams telephone voluntary payments week WFTC whilst workflow