Care staff management: a practitioner's guide
Designed as a source of practical ideas as well as an aid for hard-pressed managers in human services that seek to support and help people with long-term disabilities. Features the STAR model which is used to organize and analyze numerous influences on performance and satisfaction at work. Explains the importance of clear goals to motivate staff along with diverse types and levels of goals. Discusses the learning process, handling conflict within a team, factors which determine effectiveness of training inputs, the role of material rewards in strengthening appropriate work behavior, the signs of stress and burn out and much more.
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Key features of work in caring services
CREATING AND SUSTAINING MOTIVATION
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achievement motivation activities allocated Alzheimer's disease areas Ascribe Characteristics attributions autism behaviour CHAPTER clear client competence conflict coping create day to day decision discussion distress effective emotional encourage enhance ensure environment eustress example experience factors feel focus formal Goal setting groupthink human service Identify impact important individual influence interaction involved issues long term disabilities manager Manager's toolkit Tools meetings mission statement monitoring needs negative feedback negative reinforcement occur organisation outcome participative approach participative decision performance feedback planning positive reinforcement practice present priorities problem solving programme recording charts relationships relevant requires role satisfaction service users setting conditions situation skills social reinforcement specific staff actions staff member staff motivation standards STAR model stress stress management stressors SUMMARY supervision sustain targets tasks team building team members teamwork toolkit Tools Applications training days trigger understanding workplace