books.google.com - How to speed up business processes, improve quality, and cut costs in any industryIn factories around the world, Toyota consistently makes the highest-quality cars with the fewest defects of any competing manufacturer, while using fewer man-hours, less on-hand inventory, and half the floor space of its...http://books.google.com/books/about/The_Toyota_Way.html?id=9v_sxqERqvMC&utm_source=gb-gplus-shareThe Toyota Way
