Quality Improvement in America: Hearing Before the Subcommittee on Technology and Competitiveness of the Committee on Science, Space, and Technology, U.S. House of Representatives, One Hundred Second Congress, First Session, April 23, 1991

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U.S. Government Printing Office, 1991 - Malcolm Baldrige National Quality Award - 333 pages
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Contents

SCORING SYSTEM
37
BUSINESS FACTORS CONSIDERED IN
56
HOW TO ORDER COPIES OF THE 1991 APPLICATION GUIDELINES
76

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