Analysis for Improving Performance: Tools for Diagnosing Organizations & Documenting Workplace Expertise

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Berrett-Koehler Publishers, 1996 - Business & Economics - 286 pages
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Analysis for Improving Performance provides the tools for doing the crucial -yet often overlooked-upfront analysis essential to the success of any performance improvement effort. Human resource development expert Richard A. Swanson's step by step method allows program developers and managers to: * Assess an organisation's real business needs and the status of its supporting systems * Analyse necessary worker skills, knowledge and attitudes * Specify performance requirements and evaluation standards * Produce a viable and comprehensive performance improvement design Tools for diagnosing organisations & documenting workplace expertise.
  

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Contents

Analysis The Key to Improving Performance
1
Linking Improvement Programs to Real Organizational Goals
3
Systems Thinking The Foundation of Diagnosis and Documentation
11
Case Study of Analysis for Performance Improvement
23
Diagnosing Organizational Performance
35
Concepts for Diagnosing Performance
37
The Performance Diagnosis Process
44
Constructing a Performance Improvement Proposal
67
The Nature of Workplace Expertise
97
Documenting Job Descriptions
104
Developing Task Inventories
111
Procedural Task Analysis
123
Systems Task Analysis
148
Knowledge Task Analysis
188
Managing Analysis Work to Improve Performance
237
Organizing and Prioritizing Analysis Work for Maximum Performance Impact
239

Data Collection Methods
78
Documenting Workplace Expertise
95
From Analysis to Performance Improvement
250
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About the author (1996)

Swanson is an internationally recognized authority on organizational change, human resource development, the analysis and evaluation of work behavior, and financial analysis.

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