Talk in Action: Interactions, Identities, and Institutions (Google eBook)

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John Wiley & Sons, Sep 23, 2011 - Language Arts & Disciplines - 320 pages
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Talk in Action examines the language, identity, and interaction of social institutions, introducing students to the research methodology of Conversation Analysis.
  • Features a unique focus on real-world applications of CA by examining four institutional domains: calls to emergency numbers, doctor-patient interaction, courtroom trials, and mass communication,
  • Provides a theoretical and methodological overview of the roots of CA, reviewing the main developments and findings of research on talk and social institutions conducted over the past 25 years
  • Showcases the significance of this subject to everyday events, making it ideal for students coming to the field for the first time
  • Written by two leading figures in the field of Conversation Analysis
  

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Contents

Dimensions of Institutional Talk
3
Emergency Calls as Institutional Talk
19
Gatekeeping and Entitlement to Emergency Service
19
Emergency Calls under Stress
24
The Doctors Problem
8
The Patients
26
Questions and Answers
44
Medical Authority and Its Limits
51
Informal Modes of Dispute Resolution
65
News Interview Turn Taking
65
Question Design in the News Interview and Beyond
65
Answers and Evasions
65
Audiences and Speeches
65
Conclusion
29
References
36
Index of Names
58

Trial Examinations
51
Jury Deliberations
61

Common terms and phrases

About the author (2011)

Steven Clayman is Professor of Sociology at the University of California, Los Angeles. He has written extensively on topics relating to conversation analysis and is co-author, with John Heritage, of The News Interview: Journalists and Public Figures on the Air (2002).

John Heritage is Professor of Sociology at the University of California, Los Angeles. His publications include Garfinkel and Ethnomethodology (1984) and Communication in Medical Care: Interaction between Primary Care Physicians and Patients (2006).

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