Managing AirportsApproaching management topics from a strategic and commercial perspective rather than from an operational and technical angle, Managing Airports, second edition, provides an innovative insight into the processes behind running a successful airport. It contains examples and case studies from airports all over the world to aid understanding of the key topic areas and to place them in a practical context. The book: * tackles the key airport management issues related to economic performance, marketing and service provision within the context of the industry's wider development * systematically considers the impact that airports have on the surrounding community, from both an environmental and economic viewpoint * analyses the contemporary trends towards privatization and globalization that are fundamentally changing the nature of the industry Accessible and up-to-date, Managing Airports second edition, is ideal for students, lecturers and researchers of transport and tourism, and practitioners within the air transport industry. Airport case studies include those from BAA, Vienna, Aer Rianta, Amsterdam, Australia and the USA. |
From inside the book
Results 1-5 of 36
Page xvi
... million passengers per annum maximum take-off weight nitrogen oxide Official Airline Guide passenger facility charge Philippine International Air Terminals Co. preferred noise route passenger opinion survey passengers per annum quality ...
... million passengers per annum maximum take-off weight nitrogen oxide Official Airline Guide passenger facility charge Philippine International Air Terminals Co. preferred noise route passenger opinion survey passengers per annum quality ...
Page 2
... million passengers in 2001 which represented 43 per cent of the total 3 212 million passengers. There were 994 million passengers in Europe, accounting for a further 31 per cent of the total traffic. As regards cargo, North America is ...
... million passengers in 2001 which represented 43 per cent of the total 3 212 million passengers. There were 994 million passengers in Europe, accounting for a further 31 per cent of the total traffic. As regards cargo, North America is ...
Page 13
... passenger terminal, and cargo facilities and by 1978 was handling 2.8 million passengers. During this time, the authority was being run very much as a public utility, making losses and receiving subsidies from the public sector owners ...
... passenger terminal, and cargo facilities and by 1978 was handling 2.8 million passengers. During this time, the authority was being run very much as a public utility, making losses and receiving subsidies from the public sector owners ...
Page 14
... million passengers. Eighty per cent of this capital was available through cash flow and retained profits but other ... million passengers the same number as in 2000 due to the decline in traffic Federal republic of Austria 25% City of ...
... million passengers. Eighty per cent of this capital was available through cash flow and retained profits but other ... million passengers the same number as in 2000 due to the decline in traffic Federal republic of Austria 25% City of ...
Page 16
... (million ). Figure. 2.5. Total passengers at Vienna airport, 1979–2001 Source: Annual reports. 0 1 97 9 1 98 0 1 98 1 1 98 2 1 98 3 1 98 4 1 98 5 1 98 6 1 98 7 1 9 8 8 1 9 8 9 1 9 9 0 1 9 9 1 1 9 9 2 1 9 9 3 1 9 9 4 1 9 9 5 1 9 9 6 1 9 9 7 ...
... (million ). Figure. 2.5. Total passengers at Vienna airport, 1979–2001 Source: Annual reports. 0 1 97 9 1 98 0 1 98 1 1 98 2 1 98 3 1 98 4 1 98 5 1 98 6 1 98 7 1 9 8 8 1 9 8 9 1 9 9 0 1 9 9 1 1 9 9 2 1 9 9 3 1 9 9 4 1 9 9 5 1 9 9 6 1 9 9 7 ...
Contents
| 1 | |
| 8 | |
Chapter 3 Airport economics and performance benchmarking | 54 |
Chapter 4 Service quality and its measurement | 74 |
Chapter 5 The airportairline relationship | 98 |
Chapter 6 The provision of commercial facilities | 140 |
Chapter 7 The role of airport marketing | 178 |
Chapter 8 The economic impact of airports | 203 |
Chapter 9 The environmental impact of airports | 219 |
Chapter 10 The impact of 11 September 2001 and future prospects | 251 |
Index | 272 |
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Common terms and phrases
11 September ACI-Europe activities Aer Rianta aeronautical agreement Air Transport aircraft airport charges airport company Airport Economics airport group airport industry airport management airport operator airport privatization Airport Review Amsterdam airport annual assess BAA plc Brisbane airport Brussels airport capacity carriers catering cent Civil Aviation Authority commercial facilities Competition Commission concession consortium Copenhagen Copenhagen airport costs Doganis duty-free emissions environmental Europe European airports example fees flights Frankfurt Fraport freight Gatwick growth IATA ICAO increased International Airport investment London Heathrow low-cost low-cost carriers major airports Manchester airport measures million passengers noise non-aeronautical revenue number of airports overall particularly passenger numbers performance port price cap profit regulatory retail runway Ryanair Schiphol Group sector September 2001 share shops slots Source Stansted strategy Table tax-free terminal traffic UK airports University of Westminster Vienna airport Zürich Zürich airport