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List of Illustrations
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achieve activity scheduling strategy advertising and/or appropriate ations basic buffer business policy decisions capacity management strategy capacity planning capacity utilization changes Chapter choice consider cost customer orders customer queue customer service objective demand characteristics demand level determined directly influence distribution e.g. comprising effect employed ensure enterprise example Exhibit exist extent external uncertainties feasibility fluctuations give rise growth identified increase influence of business influence of operations influence the nature inventory management strategy labour life-cycle manufacture market decision variables market/demand ment nature of demand normally offerings operating system structure operations management decisions operations management objectives organization design organization factors organizational output control output stocks penetration price performance product or service product/service push systems reduced relationships of operations relevant replenishment situation specification stages structure SOD system capacity task and workflow task interdependence task uncertainty technology characteristics transport and service whilst workflow uncertainty