Quality is Free: The Art of Making Quality CertainDo things right in the first place, and you won't have to pay to fix them or do them over. Whether you manage a large plant or run your own small business, applying this simple principle of quality control will boost your profits and your career. "Quality Is Free" sets forth easy-to-implement programs, using actual case histories to demonstrate just how well quality control works, and providing important tools for success. |
Contents
Part One THE UNDERSTANDING | 1 |
Making Quality Certain | 3 |
Quality May Not Be What You Think It Is | 13 |
Copyright | |
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acceptance accomplish agement Al Fielding attitude audit Bat Masterson Bergenfield biggest Bill cause Charlie charts commitment concept conformance corrective action cost of quality defect prevention discussion Elmer employees errors everything feel field service manager function goals going Grid happen Hugh idea implement individual involved Kate lems look manufacturing measurement meeting ment never nonconformance operation percent performance person personnel Philip Crosby planned printed circuit board prob professional purchasing quality department quality engineering quality improvement program quality improvement team Quality is free quality management quality program Ralph Lowell recognize requirements rework schedule smiled someone specific staff standard step supervisors suppliers sure talk tell things thought tion understand Victor Kiam Wilson Bryan Key wrong ZD day ZD program Zero Defects