Quality is free: the art of making quality certain

Front Cover
Penguin, 1980 - Business & Economics - 270 pages
4 Reviews
A best-selling promoter of "Quality" programs for businesses presents a case study showing how the ITT corporation saved $720 million dollars by adhering to his quality concepts. Reissue.

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Review: Quality Is Free

User Review  - carl theaker - Goodreads

Corporate America 1990s required reading for all levels. It has some good insights. Read full review

Review: Quality Is Free

User Review  - Ed Selkow - Goodreads

Learned about this book the hard way. I was contracted to clean the offices of the foremost authority on quality control. Didn't only read the book but worked for the author's company and it changed my professional life. Read full review

Contents

Part One THE UNDERSTANDING
1
Making Quality Certain
3
Quality May Not Be What You Think It Is
13
Copyright

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