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90-minute audio cassette Accept Conflict AddVantage Learning Apply Intuition asked audio cassette tape best decision better decisions big week Bill Clinical Psychology Collect Observations copier courage to learn create Dallas deal decide desk Develop several alternative Edwin N effective ethics and priority feel Frame Decision goal going high-quality decisions high-quality process home office ideas improve Includes packaging Introductory Workshop Jesse last night last two stages look mailroom Maria meeting mind Monitor Situation morning napkin Natalie Natalie's national sales manager nine o'clock North America Worldwide Order item packaging and postage Pepitone person postage or freight Price Per Copy problem product manager Propose Alternatives quality decisions Quantity North America relax Review Other Values sales training department skill development program Smart Decision process snap decision Specify Decision sure talk things thought three alternatives total quality manage understand Weigh Economic Value weigh the economic