Improve Your Communication Skills

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Kogan Page Publishers, Mar 3, 2010 - Business & Economics - 208 pages
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Good communication skills are vital in today's workplace. Whether you need to keep the interest of a large audience, impress a potential employer or simply win the argument at an important meeting, sounding the part is key. Improve Your Communication Skills shows you how to improve your conversations and build rapport with colleagues, hold interviews and staff appraisals, learn the skills of persuasion, give effective presentations, write emails, letters and reports and write for the web.
  

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Contents

1 What is communication?
1
2 How conversations work
21
3 Seven ways to improve your conversations
37
4 The skills of enquiry
59
5 The skills of persuasion
75
holding a formal conversation
91
7 Making a presentation
113
8 Putting it in writing
135
the new conversation
167
where to go from here
197
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