books.google.com - All change theories and approaches agree on two essential ingredients: committed leaders and engaged employees. Most would say that if you have these, you will have successful changeżbut how do you get them? This is the point where change recipes often come up short. How do you encourage the commitment...http://books.google.com/books/about/Customer_Driven_Change.html?id=BL_nhe16CgoC&q=%22war+debt%22&utm_source=gb-gplus-shareCustomer Driven Change
