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addressing associated with burnout associated with supervisors Beehr boundary role burnout scales Casework Cherniss 1980a clients conflict and ambiguity conflict and role content analysis D.S.S. agencies Daley defined Departments of Social depersonalization direct service workers emotional exhaustion ETEEEE evaluation experience feel focal person four D.S.S. French and Caplan Hullin ibid incompatible policies inter-role conflict inter-sender conflicts intervening variable interviews Kahn and Quinn Katz and Kahn lack literature Maslach and Jackson mean scores organization Organizational Behavior Organizational Stress Organizational theory peer perceived personal accomplishment Pines and Kafry present study problems professional Psychology qualitative data quantitative questionnaire research question responsible role ambiguity role conflict role senders role set role strain role stress Schuler Scores and Standard seems Social Casework Social Services social work supervisors social workers staff Standard Deviations Studs Terkel subordinates subscale suggested super superiors Supervision supervisor describes tion tive total score variables visors