Caring for Difficult Patients: A Guide for Nursing Professionals

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Difficultpeople.org, 2007 - Medical - 168 pages
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Caring for Difficult Patients: A Guide for Nursing Professionals, by Dr. Joseph Koob with Dr. Pam Koob provides a comprehensive perspective on how to work with difficult patients and situations that is relevant to all health-care professionals.
  

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Contents

Tender Loving Care
7
Professionalism
15
Your Approach
25
Kindness Compassion and Caring
31
SelfWorth
41
Communication
51
Communicating Effectively with Difficult
61
Solving Problems and Concerns
67
Really Difficult Patients
101
SexualPhysical Harassment
107
PartV Other Issues Chapter 21 Dealing with Difficult Families and Loved Ones
113
Working with Authority Figures
117
Coworkers
121
Moral and Ethical Issues
125
Taking Care of You
131
Making a Difference
135

Succeeding with Difficult Patients
77
Dealing with Aggressive Patients
85
Dealing with PassiveAggressive Resistant
91
Dealing with Passive Patients
97
The Seven Keys to Being Successful with Difficult People
139
Difficultpeople org Books
143
Bibliography
147
Copyright

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Page 149 - Cava, Roberta. Difficult People: How to Deal with Impossible Clients, Bosses, and Employees. Firefly Books, 1997.
Page 147 - Moral conflict and collaborative mode as moral conflict resolution in health care," Nursing and Health Sciences, 2004; 6: 2 17-221.

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