Health Literacy From A to ZClear communication of your health message can make all the difference in effective patient care. Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Second Edition is an easy to use handbook designed for the busy health professional. Filled with ideas and strategies that can be used in everyday practice, Health Literacy from A to Z is a first-of-its-kind resource. Learn the key principles and strategies of effective health communication presented in a simple, informal manner by one of the nation’s leading experts in health literacy. Whether you are a physician, nurse, pharmacist, allied health professional, case manager, public health specialist, practice manager, health care educator, student or family caregiver this book is for you. What’s New in the Second Edition of Health Literacy from A to Z The Second Edition is updated and revised to reflect current health literacy research and practice with new information about timely health literacy topics. This edition has 14 new chapters including 4 chapters about “Technology” and 7 chapters focused on “Know Your Audience.” Highlights • “Starting Points” with an introduction to key information. • “Strategies, Ideas, and Suggestions” with lots of practical, how-to tips. • “Stories from Practice” showcasing real-life experiences from a wide range of perspectives to help make key points come alive. • “Sources to Learn More” including an extensive list of books, articles, websites, podcasts, and other resources. New Topics • Business Side of Health Literacy • Communicating When Patients Feel Scared, Sick, and Overwhelmed • General Public: Talking with Patients about What They Learn from the Media • Organizational Efforts, Advocacy, and Collaborations • Regulatory and Legal Language • Website Writing • Blogs and Social Media • Audio Podcasts • Email and Text Messages • Interactive Multimedia • Sections focusing on, “Know Your Audience” with in-depth information about: Children and Youth Emotions and Cognition Hearing Loss Language and Culture Literacy Older Adults Vision Problems The First Edition was the 2006 Winner of the New England Chapter of the American Medical Writers Association, Will Solimene Award for Excellence in Medical Communication! |
Contents
Chapter 1 About Health Literacy | 1 |
Chapter 2 Assessing Health Literacy | 9 |
Chapter 3 Assessing Readability with Grade Level Formulas | 15 |
Chapter 4 Business Side of Health Literacy | 23 |
Chapter 5 Communicating When Patients Feel Scared Sick and Overwhelmed | 29 |
Feedback from Interviews Focus Groups and Usability Testing | 35 |
TeachBack Technique | 41 |
Chapter 8 Decision Aids and Shared DecisionMaking | 45 |
Chapter 25 Metaphors Similes and Analogies | 139 |
Chapter 26 Numeracy | 143 |
Health Literacy at the Community State and National Levels | 151 |
Chapter 28 Plain Language | 157 |
Chapter 29 QuestionAsking | 167 |
Chapter 30 Regulatory and Legal Language | 173 |
Chapter 31 Stories | 179 |
Chapter 32 Teaching and Learning | 183 |
Chapter 9 Document Design | 51 |
Entrances Questions Signs and Feng Shui | 57 |
Chapter 11 Ethics of Simplicity | 63 |
Chapter 12 Forms and Other ReadingtoDo Documents | 67 |
Talking with Patients About What They Learn from the Media | 73 |
Chapter 14 Humor and Healing | 77 |
Chapter 15 Interpreters and Translations | 81 |
Chapter 16 Jargon Acronyms and Other Troublesome Words | 87 |
Children and Youth | 93 |
Culture and Language | 97 |
Emotions and Cognition | 105 |
Hearing Loss | 111 |
Literacy | 115 |
Older Adults | 121 |
Vision Problems | 127 |
Chapter 24 Listening and Speaking | 133 |
Audio Podcasts | 189 |
Blogs and Other Social Media | 193 |
Email and Text Messaging | 199 |
Interactive Multimedia | 205 |
Chapter 37 Universal Design in Communication | 209 |
Chapter 38 Visuals | 215 |
Chapter 39 Writing for the Web | 221 |
Chapter 40 Xtras | 227 |
Empathy and Humanity | 231 |
Chapter 42 Zest and Pizzazz | 235 |
Using This Book in Practice | 239 |
Using This Book to Teach | 241 |
Using This Book with Patients | 243 |
| 245 | |
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Health Literacy from A to Z: Practical Ways to Communicate Your Health Message Helen Osborne No preview available - 2018 |
Common terms and phrases
Accessed April 20 Accessed August Accessed February 19 Accessed July Accessed September acronyms ask questions audio podcast August 23 Available at http://www Available at http://www.healthliteracy.com blogs Call Cancer Center CITATIONS Osborne H clinical concepts Confirming Understanding culture Department of Health Design diagnosis Doak doctor documents example February 19 feedback feel Health and Human health communication health information health literacy matters Health Literacy Month health messages health professionals healthcare Helping Patients Human Services humor Ideas interpreter January 23 Journal July 13 limited literacy listening Literacy Out Loud literacy skills Loud podcast numbers Numeracy older adults Osborne H host Patient Education Pediatrics plain language programs providers readers Research says September 18 social media SOURCES TO LEARN STARTING POINTS Stories from Practice Strategies Suggestions sure talking teaching tion U.S. Census Bureau U.S. Department usability testing users vision visual words writing written materials