Information Technology and Government Efficiency: Hearing Before the Subcommittee on Technology, Environment and Aviation of the Committee on Science, Space, and Technology, House of Representatives, One Hundred Third Congress, First Session, October 7, 1993, Volume 4

Front Cover
U.S. Government Printing Office, 1994 - Law - 199 pages
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Contents

EXECUTIVE SUMMARY
1
WITNESSES
2
Customer Service Culture
9
Copyright

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