Advancing the Service Sector with Evolving Technologies: Techniques and Principles

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John Wang
IGI Global Snippet, Jan 1, 2012 - Business & Economics - 363 pages
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Advancing the Service Sector with Evolving Technologies: Techniques and Principles provides a forum for practitioners and researchers to discuss the application of information systems to service creation, modeling, and evolution. Covering foundational concepts and innovations in service management, service-oriented computing, strategic information systems, and Web services, this collection of research aims to shape future research and promote further growth of the service sector.

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Contents

Predicting Ambulance Diverson
1
The Case of a Mobile Sports Companion as ITSupported ProductServiceBundle1
11
Connect Time Limits and Performance Measures in a DialUp Modem Pool System
25
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