Umiker's Management Skills for the New Health Care Supervisor

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Jones & Bartlett Learning, 2006 - Business & Economics - 559 pages
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Umiker's Management Skills for the New Health Care Supervisor, Fourth Edition has been thoroughly updated and includes chapter objectives, study questions, and cases. This revision of a classic text on health care supervision is a hands-on, how-to handbook and is ideal for someone assuming a new role as supervisor.
  

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Contents

Chapter 2Customer Service
17
Chapter 3Planning
27
Chapter 4Organizing Coordinating and Reengineering
37
Chapter 5Position Descriptions and Performance Standards
51
Chapter 6Policy Making and Implementation
69
Chapter 7Personnel Recruitment and Selection
79
Chapter 8Orientation and Training of New Employees
103
Chapter 9Team Building
115
Chapter 23Complaints and Grievances
313
Chapter 24Personnel Retention
325
Chapter 25Managed Care
337
Chapter 26Budgets and Cost Control
351
A Paradigm Shift
365
Chapter 28Adjusting to Change
371
Chapter 29Encouraging Creativity
387
Chapter 30Staff Development
395

Chapter 10Safety and Workplace Violence
129
Chapter 11Leaders and Managers
145
Chapter 12Coaching
161
Chapter 13Morale and Motivation
175
Chapter 14Rewards and Recognition
189
Chapter 15Performance Feedback
203
Preventing Bigger Problems
221
Corrective Action for Behavior Problems
235
Managing the Changing Workforce
251
Chapter 19Conflict and Confrontation
263
Chapter 20Employees With Problems
275
Chapter 21Employees With Negative Attitudes
291
Chapter 22Coping with Hostile People
303
Chapter 31Delegation and Empowerment
405
Chapter 32Spoken Communication
421
Chapter 33Written Communication
437
Chapter 34How to Hold More Effective Meetings
445
Chapter 35Decision Making and Problem Solving
459
Chapter 36Negotiating Skills
475
Chapter 37Time Management
483
Chapter 38Coping with Stress and Burnout
497
Chapter 39Career Development for Supervisors
507
Chapter 40Succession Planning
521
Chapter 41Networks and Organizational Politics
527
Index
543
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