151 Quick Ideas to Deal With Difficult People: Easyread Large Bold Edition

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ReadHowYouWant.com, Aug 21, 2008 - Psychology - 232 pages
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LibraryThing Review

User Review  - biunicorn - LibraryThing

151 Quick Ideas to Deal With Difficult People by Carrie Mason-Draffen This book is a wonderful quick reference for those who has ever had a conflict with anyone, anywhere. The slant seems to be more ... Read full review

Review: 151 Quick Ideas to Deal With Difficult People

User Review  - Andrea James - Goodreads

It really felt like it was stretched to reach 151 ideas. More importantly, many of the suggestions felt rather low on empathy or didn't appear to show a desire to understand the person who the author finds difficult. It also seemed as though the difficult behaviour defined the person. Read full review

Contents

Quick Ideas to Deal With Difficult People
1
Dont Let Difficult People Set the Tone for the Office
2
Bone Up on Dealing With Difficult Employees
4
Dont Wait for the Boston Tea Party
6
Be a Good Listener
7
Work Out a Solution Jointly
9
Follow Through on a Plan of Action
10
What Personality Trait Is at Play?
12
Dont Take Disputes Personally
108
Talking to a Colleague About Faulty Hygiene
110
Try RolePlaying Before the Big FaceOff
111
Getting Colleagues to Respect Your Time
112
Dont Throw Gas on the Fire
114
Dont Let the P D s Get You Down
115
Find the Fault Line of the Faultfinding Teammate
117
Know Your Workplace Rights
118

Make Sure the Employee Understands
13
Try Humor
15
Express Confidence That the Person Can Change
16
Thank Them for Their Cooperation
18
Master the Art of Difficult Conversations
19
Train Your Managers in the Art of Difficult Conversations 20 15 Dont Promote Mediocrity
22
Seek Other Owners Advice
23
Reign in Difficult Family Members
25
Mean What You Say
26
Handling Resistance to Overtime
28
Dealing With Information Hoarders
29
Know When to Consult a Lawyer or Other Experts
30
Dont Take Problem People Home
32
When an Employee Threatens Violence
33
Offer Bullies Options Not Just Objections
34
Document Difficult Encounters
36
Monitor Phone Calls for Difficult Employees
37
Acknowledge Employees for Defusing Tense Situations 39 28 The Office Isnt a Day Care
40
Use Irrational Requests as Conversational Openers
42
Hire Smart
43
Fire Smart
44
Encourage Employees to Tell You About Problem Colleagues 46 33 Dont Be Afraid to Critique Problem Managers
47
When a Problem Employee Gives Notice
48
Establish a System for Filing Complaints
50
Set an Example
52
Encourage Managers to Communicate Problems Up the Chain
53
No AcrosstheBoard Reprimands
54
Dont Parent a Difficult Employee
55
Audit Teams for Hot Spots
57
Remove a Team Member if Necessary
58
Mine the Exit Interviews
60
When Employees Resist Change
61
Nix Managers Gossip About Employees
62
The Greatest NoShows on Earth
64
Is the Work Load Balanced?
65
Dont Undercut Your Managers
66
Dont Forget About Your Other Employees
68
Help How to Find an Attorney
69
Refer to EAP
71
Give Yourself a Break
72
Put an End to Pilfering
73
Vary Your Tactics
74
Suggest Better Work Habits
76
Send Employees for More Training
77
No KneeJerk Reactions
78
Is the Affair Bad for Business?
79
Handling the Nasty End to Subordinates Romance
80
Addressing an Employee Who Wont Dress the Part
81
A WakeUp Call for Stragglers
83
Use an Evaluation as a Blueprint for Transforming Problem Employees
84
Call Employees on Inappropriate Computer and Internet Use
85
Nip Managers Favoritism in the Bud
86
Remove Abusive Managers
88
When Employees Ask to Borrow Money
89
Why an Apology Matters
90
Remind Employees of the Chain of Command
92
Demand Sensitivity Training
93
By the Way This Is Your Job
94
Dont Be Star Struck
96
Know When to Cut Your Losses
97
Discourage Workaholics
99
Whats in It for Me?
100
Ask Offenders for SelfEvaluation
102
Celebrate Transformations
103
Warding Off Harassers
104
Discourage Racist Jokes
105
Asking a Collegue to Clean Up His Cube
106
Confront Bullies on Your Own Terms
120
Establish Rules for Contentious Team Meetings
121
Outing the Backstabber
122
When a Colleague Refuses to Cooperate
124
Challenge the Chronic Complainer
126
The Cell Phone and What Ails Us
127
Keeping Delicate Phone Talks Private
128
Imagine Success
130
How to Handle a Surprise Milestone Party
132
Oh Lunch Most Foul
133
Handling the Chronic Interrupter
134
Dont Let an Aggressive Colleague Commandeer Your Meeting 136 99 Mind the Generational Gap
138
Discourage Eavesdropping
139
Extending a Helping Hand
141
Taming the GreenEyed Monster
142
Makes Sure the Boss Knows Your Side of the Story
143
Recovering From a Fall
145
Empower Yourself
146
Seek a Colleagues Advice
148
Ask for Backup
149
Temper Criticism With Praise
150
Reject Offensive EMails
152
Change Your Location if You Have To
153
Meet the Office Recluse
154
Pick Your Battles
155
Have Grudge Will Travel
156
When to Take Legal Action
157
Restoring Trust
158
Develop Coping Rituals
160
Become a Leader of One
162
Insist on Respect
163
Become a Peer Mediator
164
When a Colleague Wont Pay Up
165
Have Fun Despite the Naysayers
166
Beware the Mind Reader
168
Prep for a Meeting With Boss
169
Flu Rage
171
Beware the Manipulator
172
The Art of the Riposte
174
A Colleague Belittles You in Front of the Boss
175
Oh Perfection Most Foul
177
Play to Their Strengths
178
Ouch The Supersensitive Colleague
180
When Youre Asked to Clean Up a Colleagues Report
181
Listen Up
182
Wheres My Stapler?
184
Admit When Youre Wrong
185
Youre Not Alone
186
Beware the Minimizers
188
Focus on the Good
190
When a Foe Asks for a Favor
191
Handling the Overindulger
192
Asking a Fellow Manager to Respect Your Subordinates 194 142 The Disappearing Colleague
195
When a Problem Employee Becomes Your Boss
196
Demand Reciprocity
198
The Rosebush Cometh
200
Just Say No to the Office Peddler
201
Youre the Boss Now
202
If the Boss Asks Give an Honest Assessment of a Colleague 203 149 If You Must Avoid Contentious Topics
204
Assemble an Emotional FirstAid Kit
206
When the Best Strategy Is to Move On
207
About the Author
209
Also Available in the 151 Quick Ideas Series
210
Back Cover Material
211
Index
213
Copyright

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