Knowing and not knowing in work practice: three ethnographic studies

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UCLA, 2006 - Education - 412 pages
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Knowledge is a primary resource for organizations' capabilities. Individuals in organizations know how to get their jobs done. This dissertation seeks to understand this "knowing" in the actual organizational settings. Particularly, it inquires into knowing in action, or how people know how to get their work done in each moment in each specific situation; as opposed to abstract ideas, opinions, or theories of such knowing. Another point of emphasis is on what people do not know. Understanding knowing in action entails how "not knowing" is encountered. Ethnographic fieldwork was conducted to inquire into knowing and not knowing in action in natural settings. Particularly, audio and video recordings were analyzed in detail.

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The Problem of Not Knowing

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