Benchmarking for effective network management

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McGraw-Hill, 1995 - Business & Economics - 415 pages
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From data gathering to outsourcing, this unique guide helps readers determine the status of the quality of their networks; compare it with other businesses; identify and quickly eliminate gaps; determine the value of the network to their enterprises; judge whether investments have been made correctly; improve the overall effectiveness of operations; learn about indicators; and more.

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Contents

Overview of Benchmarking
1
Benchmarking Phases
17
Critical Network Management Success Factors
29
Copyright

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About the author (1995)

Terplan, Telecommunications Consultant, Hackensack, New Jersey.

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