Influencing With Integrity: Management Skills for Communication and Negotiation
Of all the management skills an executive needs to succeed in the business world, the ability to communicate well ranks close to the top. Yet too often we forget that communication is a "two way street." That is, it's just as important (& maybe even more important) to listen to what the other guy is saying as it is to communicate clearly yourself. Furthermore, many times the best lines of communication between two people lie not so much in what they say, but in how they say it. In other words, your content, the words you use, actually play a much smaller role in your ability to communicate than you probably realize. The author bases her insights on what she calls the "Syntonics model" - a pragmatic approach to communication which stems from a recently developed theory of behavior known as neurolinguistic programming (NLP). If you actively apply the tips, techniques, & theories of the Syntonics model, you can dramatically improve your ability to communicate, negotiate, & maximize your verbal & nonverbal impact in a business environment.
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