Improving performance: how to manage the white space on the organization chart

Front Cover
Jossey-Bass, May 12, 1995 - Business & Economics - 226 pages
3 Reviews
Streamline the processes vital to optimum performance

With over 100,000 copies sold worldwide, Improving Performance is recognized as the book that launched the Process Improvement revolution. It was the first such approach to bridge the gap between organization strategy and the individual. Now, in this revised and expanded new edition, Rummler and Brache reflect on the key needs of organizations faced with today's challenge of managing change. With multiple charts, checklists, hands-on tools and case studies, the authors show how they implemented their Performance Improvement methodology in over 250 successful projects with clients such as Hewlett-Packard, 3M, Shell Oil, and Citibank.

From inside the book

What people are saying - Write a review

Review: Improving Performance: How to Manage the White Space in the Organization Chart

User Review  - Laura (Kyahgirl) - Goodreads

The Rummler/Brache approach to managing performance of an organization is logical and elegant. This is an excellent book. Read full review

Review: Improving Performance: How to Manage the White Space on the Organization Chart (Jossey-Bass Management)

User Review  - Theonlybrownguy - Goodreads

One of the best performance improvement books that I read. Read full review

Contents

Section 1
33
Section 2
79
Section 3
95

11 other sections not shown

Common terms and phrases

About the author (1995)

Dr. Geary A. Rummler is the founding Partner of the Performance Design Lab. Prior to founding the Performance Design Lab, Geary was the founding partner of The Rummler-Brache Group. Dr. Rummler was a pioneer in the application of instructional and performance technologies to organizations and brings this experience to the issue of organization effectiveness. His clients in the private sector have included the sales, service and manufacturing functions of the aircraft, automobile, steel, food, rubber, office equipment, pharmaceutical, telecommunications, chemical and petroleum industries; as well as the retail banking, and airline industries. He has also worked with such federal agencies as IRS, SSA, HUD, GAO and DOT. Dr. Rummler's research and consulting have taken him to Europe, Japan, Korea, Malaysia, China and Mexico.

Brache is Chief Technology Officer at Kepner-Trego.