...time of our review, SBA had not completed its review of the pilot. According to our survey results, almost all firms joined the program to obtain 8(a)...assistance, and were more satisfied with the program if they had received a contract. Eighty-six percent of the firms surveyed joined the program to obtain 8(a)...

...customer feedback on the program and insights into weaknesses in the program's information system. We found that almost all firms joined the program...assistance, and were more satisfied with the program if they had received a contract. Yet. access by firms to 8(a) contracts — long considered the program's biggest...