IT Doesn't Matter--business Processes Do: A Critical Analysis of Nicholas Carr's I.T. Article in the Harvard Business Review

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Meghan-Kiffer Press, 2003 - Business & Economics - 126 pages
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You?ve no doubt seen or heard talk of ?IT Doesn?t Matter? in the May 2003 issue of Harvard Business Review. It?s one of those rare pieces of Harvard-speak that will be heard around the world, the likes of which hasn?t been seen since HBR published Michael Hammer?s ?Reengineering Work: Don?t Automate, Obliterate!? in 1990. As Bob Evans of Information Week reported, ?Carr?s unshakeable belief [that IT is now a commodity] leads him to a conclusion that?s no doubt provocative, but also profoundly short sighted and dangerous.?Has IT has reached the Winter of its life as an enabler of competitive advantage? Or is it Springtime, the season of growth for forward-thinking companies like GE, Dell, Wal-Mart and others determined to dominate their industries in the decade ahead? Read Smith & Fingar's critical analysis-- then you decide.Smith & Fingar are authors of the landmark book, Business Process Management (BPM): The Third Wave. They posit that a new approach to business automation centered on business process management, instead of the data-centric world of the past fifty years that Carr describes, portends the greatest growth opportunity companies have ever seen.

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IT doesn't matter--business processes do: a critical analysis of Nicholas Carr's I. T. article in the Harvard business review

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Smith (chief technology officer, Computer Sciences Corp.) and consultant and educator Fingar are both heavily involved in the IT field, notably in the area of business process management. They have ... Read full review

Contents

Dangerous Articles
13
The IT World According to Carr
15
Carr is RightIn a Wrong Kind of Way
18
Copyright

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About the author (2003)

Howard Smith--Work address

Fingar is one of the industry's noted experts in component-based e-Commerce and an internationally recognized author. As Technology Advocate for EC Cubed; he is a liaison with standards organizaations.

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