Total Customer Service: The Ultimate WeaponA marketing expert and a respected business journalist argue that excellence in customer service can provide the key to business success in the coming decade, and outlines a comprehensive strategy to achieve it. |
Contents
THE SERVICE CRISIS | 1 |
THE ULTIMATE WEAPON | 24 |
STRATEGY | 47 |
Copyright | |
7 other sections not shown
Other editions - View all
Total Customer Service: The Ultimate Weapon: A Six Point Plan for Giving ... William H. Davidow No preview available - 1990 |
Common terms and phrases
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