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o Building a Maintenance Policy
o Step 4 Analyze the Data
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acceptance testing analyze application is known application system approval areas assess checklist COMPLETION INSTRUCTIONS Figure completion instructions sheet computer operations correct cost cost/benefit criteria CRITERION DATA COLLECTION TECHNIQUES data element data processing department data processing management Date The date delete DESCRIPTION OF METRIC determine documentation effective emergency maintenance ENTERING DATA error tracking analyst established FIELD INSTRUCTIONS FORM COMPLETION INSTRUCTIONS form's identify impact installing changes installing the change INSTRUCTIONS FOR ENTERING job control language mainte maintenance effort maintenance need methods METRIC STRENGTH monitoring nance normally number of changes operating system organization output performance prepared priority problems occur production program change quick fix record and assign regression testing sequential number source code specific standards steps system changes systems analyst systems analysts/programmers systems maintenance analyst systems maintenance function systems maintenance policy systems maintenance process test plan testing and training tion training material training plan user personnel vendor