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John R Snyder Donald A Senhauser Problem solving and Decisionmaking With
Challenges for Today s Laboratory Manager 16 LEADERSHIP
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acceptable accreditation activities administration American Hospital Association analysis analytic anatomic pathology approach appropriate areas behavior blood bank budget Chapter chemistry clinical laboratory communication conflict decision decision-making delegate effective employee equipment evaluation example factors FIGURE function goals Health health-care hematology hospital implementation increase individual instrument interview inventory involved labor laboratory manager laboratory services levels managerial medical laboratory medical technologist Medicare meeting ment method mg/dl monitoring needs objectives operation organization organizational participants Pathologists pathology patient performance performance appraisal person personnel phlebotomist physician planning ployees preventive maintenance problem procedures productivity professional purchase quality assurance quality circles quality control reagents records responsibility revenue role salary scheduling specific specimens staff standards subordinates supervisor tech techniques tion tive tory union unit uric acid variable variable costs WLUs work-load