Construction Quality ManagementThis book examines the various quality management systems applied to the construction industry in Hong Kong and other parts of the world. Hong Kong's experience is particularly important because it plays a leading role in construction quality management globally. The text traces the change from quality control (QC) practice in the 1970s and 1980s, to the quality assurance (QA) concept in the 1990s, and finally to the emerging total quality management (TQM) philosophy. All the tools and techniques used in relation to construction quality management are discussed in detail in the 12 chapters. |
Contents
| 1 | |
2QUALITY MANAGEMENT AND ISO 9000 STANDARD | 15 |
3DEVELOPMENT OF CONSTRUCTION QUALITY MANAGEMENT IN HONG KONG AND OTHER COUNTRIES | 29 |
4IMPLEMENTION OF QUALITY MANAGEMENT SYSTEMS BY HONG KONG CONTRACTORS AND CONSULTANTS | 39 |
5QUALITY INDICATORS | 55 |
6QUALITY AUDITS | 69 |
7TOTAL QUALITY MANAGEMENT TQM IN THE CONSTRUCTION INDUSTRY | 81 |
1994 TO ISO 9000 2000 AND INTEGRATION OF QMS WITH TQM PHILOSOPHY | 105 |
9QUALIITY COST MEASUREMENT I PREVENTION APPRAISAL AND FAILURE COSTS MODEL | 121 |
10QUALITY COST MEASUREMENT II PROCESS COST MODEL | 141 |
11APPLICATIONS OF THE CONSTRUCTION PROCESS COST MODEL | 159 |
12DEVELOPING A QUALITY CULTURE AS THE WAY FORWARD | 185 |
ABOUT THE AUTHORS | 197 |
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Common terms and phrases
Abdul-Rahman activities Ahmed Aoieong appraisal architects cause-and-effect diagram certified to ISO Chapter client Code commitment CONC concrete Construction Management construction processes construction projects continual improvement Cost of conformance cost of non-conformance CPCM customer satisfaction defects design process documentation employees Engineering factors failure costs formwork Hong Kong construction Hong Kong Government identified inspection interviews involved ISO 9000 certification ISO 9000 standard Journal of Quality Kong construction industry Lack manual measuring quality costs owner PAF model performance Philip Crosby problems process cost model programme Project Management quality assurance quality audits quality control quality culture Quality Function Deployment quality improvement quality management system Quality Plan quality procedures quality system quantity surveyor questionnaire Reliability Management requirements respondents result Safety shown in Table Singapore staff Statistical process control Structural subcontractors survey Tang top management total process cost Total Quality Management