Planning and Evaluating Library Networked Services and Resources

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John Carlo Bertot, Denise M. Davis
Bloomsbury Academic, Dec 30, 2004 - Language Arts & Disciplines - 354 pages
This book describes techniques for evaluating services provided through library networks, including collection development, group purchases, and reference services. Providing guides for developing evaluation instruments, testing them and applying them, it is comprehensive in its treatment of evaluating network services. Featuring contributions from some of the leaders in the area of e-metrics (Oliver Pesh, Ebsco; Judith Hiott, Houston Public; Jeff Shim, ARL e-metrics; and Chuck McClure) this book is an integrated, updated knowledge base of events in this area since 1998. It also provides a great deal of experiential knowledge concerning what libraries should do, plan for, and use in e-metrics.

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Contents

Illustrations
1
SELECTING EVALUATION APPROACHES
23
METHODS AND TOOLS FOR ASSESSING
49
Copyright

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Planning and Evaluating Library Networked Services and Resources
John Carlo Bertot,Denise M. Davis
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Common terms and phrases

activities American Library Association analysis balanced scorecard Bertot Chapter commercial services cost data collection database vendors develop documents downloaded e-books e-journal e-metrics and performance electronic resources electronic serials evaluation approaches evaluation strategies example expenditures focus groups full-content units examined full-text funding Houston Public Library ICOLC impact infrastructure Internet issues John Carlo journal Last accessed December librarians Library Association library collection library community library managers library network services library policies library staff library's licensed log files managers and staff McClure methods networked environment NISO Note OPAC outcomes assessment participants Percentage performance indicators performance measures public access Public Library public-access workstations purchasing reference transactions rejected sessions requests require Research Libraries resources and services Retrieved server service or resource services and resources Standards Organization survey tion Turnaways types USA Patriot Act usage data usage statistics virtual reference virtual visits Web-based

About the author (2004)

JOHN CARLO BERTOT is Professor, School of Information Studies, Florida State University, Chair of of the International Standards Organizations (ISO) Working Group 4, member of ISO Working Group 2, and serves on the National Information Standards Organizations (NISO) library statistics committee. He is Editor of Government Information Quarterly and Co-editor of Library Quarterly.

DENISE M. DAVIS is Director of the Office for Research and Statistics at the American Library Association. She serves on the advisory committees of the National Center for Education Statistics (NCES) Library Program for the public and state library surveys, and chairs the NCES academic library survey advisory committee. She also chairs the National Information Standards Organization Library Statistics Standard Z39.7 revision committee, and serves on a number of other committees including the ProjectCOUNTER advisory and International Standards Organization (ISO) committees. library statistics standards.

Bibliographic information

TitlePlanning and Evaluating Library Networked Services and Resources
EditorsJohn Carlo Bertot, Denise M. Davis
Compiled byJohn Carlo Bertot, Denise M. Davis
Editionillustrated
PublisherBloomsbury Academic, 2004
Original fromthe University of Michigan
DigitizedAug 23, 2010
ISBN1563089645, 9781563089640
Length354 pages
Subjects ›  › 

Language Arts & Disciplines / Library & Information Science / General
  
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