An empowering approach to managing social service organizations

Front Cover
Springer, 2007 - Political Science - 443 pages
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Presenting an empowerment-oriented management approach, this new how-to guide covers the most recent innovations and current theories you need to create a successful social service organization. This all-in-one guide to service organization management best practices will help you gain the skills you need to effectively lead and empower your staff. Expert authors provide a comprehensive approach and tackle every important issue related to this complex management field including: * Values and ethics * Organizational structure * Diverse clientel and access to services * Barriers to service delivery * Cultural competency * Fight for social justice * Financial resource management * Evaluating program outcomes * Control of the external environment A must-have reference, An Empowering Approach to Social Service Organizations will help you improve service delivery to clients, make improvements in workplace conditions, acquire critical resources and retain the leadership power needed to survive in a turbulent social, political and economic environment.

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Contents

Toward
19
Values and Ethics for Management Practice
47
MANAGEMENT SKILLS FOR CREATING
91
Increasing Service Quality
129
Management Information Systems
159
Administrative Leadership
193
Promoting
223
Team Building and Collaboration
245
STRATEGIES FOR MANAGING
269
Funding
287
Using the Evaluation Process to Empower
313
Developing Organizational Power
353
APPENDIX Web Resources for Nonprofit Managers
401
Copyright

References to this book

About the author (2007)

Donna Hardina, PhD, is a professor in the department of social work education at California State University, Fresno. Her practice experience includes case advocacy, community organization, and nonprofit management. Dr. Hardina has written extensively on nonprofit management, community organization, and social welfare policy. She is the author of Analytical Skills for Community Organization Practice.