An empowering approach to managing social service organizations
Presenting an empowerment-oriented management approach, this new how-to guide covers the most recent innovations and current theories you need to create a successful social service organization. This all-in-one guide to service organization management best practices will help you gain the skills you need to effectively lead and empower your staff. Expert authors provide a comprehensive approach and tackle every important issue related to this complex management field including: * Values and ethics * Organizational structure * Diverse clientel and access to services * Barriers to service delivery * Cultural competency * Fight for social justice * Financial resource management * Evaluating program outcomes * Control of the external environment A must-have reference, An Empowering Approach to Social Service Organizations will help you improve service delivery to clients, make improvements in workplace conditions, acquire critical resources and retain the leadership power needed to survive in a turbulent social, political and economic environment.
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Values and Ethics for Management Practice
MANAGEMENT SKILLS FOR CREATING
Increasing Service Quality
Management Information Systems
Team Building and Collaboration
STRATEGIES FOR MANAGING
Using the Evaluation Process to Empower
Developing Organizational Power
APPENDIX Web Resources for Nonprofit Managers