Process Mining: Discovery, Conformance and Enhancement of Business Processes (Google eBook)

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Springer Science & Business Media, Apr 5, 2011 - Business & Economics - 368 pages
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More and more information about business processes is recorded by information systems in the form of so-called "event logs". Despite the omnipresence of such data, most organizations diagnose problems based on fiction rather than facts. Process mining is an emerging discipline based on process model-driven approaches and data mining. It not only allows organizations to fully benefit from the information stored in their systems, but it can also be used to check the conformance of processes, detect bottlenecks, and predict execution problems. Wil van der Aalst delivers the first book o.
  

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Contents

Introduction
1
Preliminaries
26
From Event Logs to Process Models
92
Beyond Process Discovery
188
Putting Process Mining to Work
259
Reflection
318
References
341
Index
348
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