Technology and the Transformation of White-collar Work

Front Cover
Robert E. Kraut
Psychology Press, 1987 - Psychology - 281 pages
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The introduction of new technology and communication to businesses is forever altering the roles and responsibilities of the white- collar workers. This unique collection from authors in such diverse disciplines as psychology, computer science, sociology, history, communication, and public policy, discusses the ways in which these changes have and are effecting the workplace and the employees while speculating on future changes and effects.

Of special significance are the methods suggested for introducing information technology into the workplace. These new methods will increase the quality and quantity of goods and services produced while increasing the quality of working life for employees.
  

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Contents

The Sad History of Predictions
4
Conclusion
21
Homework
30
WhiteCollar Women and the Rationalization
35
The Limits of Rationalization
45
Changing Office Technologies and Transformations
53
Technological Change and Clerical Jobs
61
Clerical Jobs in Future Offices
69
Practical Experience
135
An Exploratory Survey of WorkatHome Programs
141
Summary and Conclusions
148
IMPLEMENTING TECHNOLOGY IN THE OFFICE
155
Exploring Influences on Implementation Outcomes 762
162
Implementation Processes and Successful Outcomes 777
171
User Needs for Office Systems Solutions
177
Copier User Community 799
206

Technology and the Transformation of Clerical Work
77
The Organizational Level
87
Conclusions
93
Computers and the Automation of Work
99
Middle Managers 705
105
The Case of Telework
113
Benefits of Remote Work
123
Discussion 729
129
Innovative Use of Office Technology 276
216
Design and Redesign of Organizations
223
Conclusions
235
Mechanical and Organic Organizations
241
Power Imbalance and Implementation Strategy
248
Author Index
269
Subject Index
275
Copyright

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Page 263 - CHP (1983). Managing new office technology. An organizational strategy. New York: Free Press.

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