Tele-Stress: Relief for Call Center Stress

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Taylor & Francis, Jan 11, 1998 - Business & Economics - 124 pages
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This book will help telephone professionals to: - Reduce on-the-job telephone stress - Enhance telephone communications skills - Build stronger customer relationships over the telephone - Learn practical, common sense telephone strategies that really work ;

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About the author (1998)

Stephen Coscia is a customer service manager and a popular speaker on topics of customer service and handling irate customers. He is also the author of the best-selling book,Tele-Stress.

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