Readings in Total Quality Management |
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Contents
PREFACE | 3 |
TOTAL QUALITY MANAGEMENT 7 BUILDING LEARNING ORGANIZATIONS 59 | 15 |
DIRECTED TEAMS 403 | 17 |
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Common terms and phrases
achieved action activities American analysis approach areas Award basic benchmarking breakthrough cause-and-effect diagram check sheet competitive concept continuous improvement control charts control limits cost of quality Crosby customer satisfaction Daily Management Deming distribution Edwards Deming efforts employees example Feigenbaum Figure focus function goals Hewlett-Packard histogram Hoshin Planning identify implementation industry inspection and test involved Japan Japanese Juran learning manufacturing matrix measurement ment operating organization organizational Pareto PDCA performance prevention problems production worker products and services quality assurance quality control engineering quality cost Quality Function Deployment quality improvement quality movement quality planning responsibility sampling Shewhart special causes specific standard statistical control Statistical Process Control statistical quality control step strategy suppliers techniques tion top management total quality control Total Quality Management variation zero defects